We built and deployed an AI agent system that handles 80% of support tickets autonomously, slashing response times from hours to seconds.
A rapidly growing SaaS company was drowning in support tickets with a 6-hour average response time, causing 28% churn rate among new users.
Implemented an LLM-powered support agent trained on product documentation, integrated with Zendesk for seamless escalation.
Reduced response time to under 30 seconds for 80% of queries, cutting support costs by 55% and improving NPS score by 42 points.
We built and deployed an AI agent system that handles 80% of support tickets autonomously, slashing response times from hours to seconds.
